Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. Hi. My address is very simple to find so it is not a case of getting sent into the wrong post box either. 0 Kudos Reply. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. So you won’t need to hop around. Home Phone. . Simply press 1 when you get through to the automated menu, and you'll be put. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. This is not a full review yet – but a few early thoughts. Networking and WiFi. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. And now I'm getting chased up. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. . Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Your experience matters. Have waited in all day kit not collected - 5223593. Speedon 22-02-2023 16:03. services. We would like to show you a description here but the site won’t allow us. . Let us know how you get along. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. We would like to show you a description here but the site won’t allow us. . When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Virgin Media Help - Get help, tips and advice to m. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. Please, expect a private message from me here shortly, so I can have a further look and help out. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. For my surprise, in the package of the hub 5, was another package to return the hub 4. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Mobile. . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. walthamyank. My VM account ended on 31st March. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. Remember. Virgin Media;. 7K subscribers in the VirginMedia community. they have not sent me a package to return the old kit in. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. It's at least 7 years old! We would love. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Then, drop it off at a Yodel store. We would like to show you a description here but the site won’t allow us. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. Go to solution. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Manage Your Account. Push the white cable (from the old Hub) into the back of the new Hub. 02. None of the dates for collection were acceptable. correctly to the Virgin Media wall socket, please follow these instructions to get set up. My Virgin Media App. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Each time promised either it will be collected by. I would like to take a look on your behalf. I gave the guy everything including leads and he said he only needs the box and the remote. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. Return Valérie for free with Canada Post. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. None of the links (book a date, contact us) work in the email. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. 00 am this morning I get a text and email asking me to please return unused equipment. Virgin Media want their box back - i dont have it. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. 0 once you have your Quickstart box. Browse Virgin Media Virgin Media Community. In the event you change service or close your account, it's important that you return any equipment to us. Changes to Virgin Media prices 2023. Keep a hold of your receipt as this will have your tracking number on it to track your return online. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. I'm sick of waiting for these to be collected and they are gathering dust. After canceling your service, you need to return the Virgin media kit. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. QuickStart, set up and connections. Virgin Fibre Areas only. Virgin Mobile. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Sort this out please. We would like to show you a description here but the site won’t allow us. 3 weeks ago. . If you have any further queries or questions, please let us know. My Virgin Media App. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. byrnesv. I trust the bill will be cancelled when the kit. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. SpeedReturning your Virgin Media kit VirginMedia. 0 Kudos Reply. Plug the cables into the Hub. Normally, we ask you to return your kit. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. So thats what i did. We would like to show you a description here but the site won’t allow us. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. I'm a moderator/staff could pick this up and follow up, that would be great. Returning Kit. Virgin Media;. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Virgin Broadband Box attached to house. So VM gave me another call today, seems like another person from retentions. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. . Currently equipment returns have been paused due to lockdown. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. Options. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. They said it should be 30 days to return so basically I have the entire month of Feb. We would like to show you a description here but the site won’t allow us. Thank you in. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. Select the correct HDMI input for your box. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. My Virgin Media. Up to 3 WiFi Pods if needed. c. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. SIM toolkit - Virgin Media Community - 5245119. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. It has been very poorly attached and has caused damage. so trying to explain anything to a human is. Step 3 - Label the box – a letter came with the. Available with M50 broadband or faster. Stay safe online. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. You have arranged to pick up your equipment on three occasions. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. The new fibre phone line is designed to work with the same phones as the old copper line. Joining in. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. We would like to show you a description here but the site won’t allow us. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Most QuickStart kits have just 6 cables, connectors and powerlines to. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. On our wavelength In. Tuning in. and Virgin Media really have no CLUE what they telling people. Virgin collected my equipment early last year. You can find loads of helpful information on the Virgin Media support site. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. The Stream remote. 3. In addition i also emailed EquipmentReturns@virginmedia. This promotion means you won’t pay the usual setup fee of £35. I'm sure they would have charged me if I was out when they arrived. . Then today i get an email asking to return it, well thats a bit hard now. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. we cancel our virgin media account after 18 months as we did not have good broadband speeds. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. 3) Possibly illegal - as you are selling something you know is not yours to sell. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. We understand that this will be a very difficult time, and getting a refund sorted is probably the last thing you want to do. This promotion means you won’t pay the usual setup fee of £35. 2. I have also been reminded each. It is important that you read and understand the full terms and. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Kit return 5 hours ago Have waited in all. Could you give le and orientation?. . Existing Virgin Media customers will have to pay a fee in order. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. We would like to show you a description here but the site won’t allow us. Returning kit. Options. If a customer does not return their equipment within 14 days of their contract end date, they will be subject. . We would like to show you a description here but the site won’t allow us. we provide and how you are permitted to use those . Account - Mobile. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Stay safe online. 3. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. in the box it gives. My Virgin Media App. My sister left Virgin Media in January 2023. Returning a V6 box. They have emailed to see someone is in the area and to book a collection date. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. We would like to return it but we didn't a return box and now we are unsure what to do with it. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. Up to 3 WiFi Pods if needed. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Virgin Media Kit Collection. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Hi Yicheng, Thanks for coming back to me on this one. Back a step. If we decide to do this, we'll let you know. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. Add Sky Cinema. The . This includes: The Stream box. Security matters. We would like to show you a description here but the site won’t allow us. Options. we never really used the tv box and I throw it away many months ago. Returning a Stream Box. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. . in the box it gives you a returns label to post the old kit back. Yup this is another completely broken VM process. hello007007 Posts: 149 Forumite. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. Switched. Please look out for the purple envelope in the top right of your scre. Nobody welcomes a price increase, and we get that. If we need to send you some new equipment or book an engineer. Browse Virgin Media Virgin Media Community. Options. We would like to show you a description here but the site won’t allow us. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. You can also email [email protected] would like to show you a description here but the site won’t allow us. Networking and WiFi. richardsch. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. £8p/m extra or included with Gig1 or Volt. . Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. The service start date was 28 January 2023. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. An Ethernet cable – The. If you cancel your service, you will need to return your kit to Virgin Media. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. 554bn, inching up 0. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. 35 minutes ago. 0 once you have your Quickstart box. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . I used to live in London and since I had to move home I chose to discontinue my broadband. I've been asked to return my previous Stream box after cancelling then reactivating the service. I cancel my subscription during the cool off period even before the kit arrived. You can of course order your own here if you can return it to. John-----I do not work for VM. In December, VM offered to upgrade to Hub 5, and I accepted it. In which terminal I have to put the silver cap. If you can get Quickstart, you can choose one of two delivery options. Don’t plug the power cable into a plug socket yet. I. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. 5 months ago I was upgraded from Hub 3 to 5. Existing Virgin Media customers will have to pay a fee in order. . Options. but it doesn't work - 5285247. day. Get the Hub ready by connecting the wires. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. Hi mikeratkins, thanks for posting and welcome to our community. Virgin Media Verified account. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Step by step guide to installing your Virgin Media broadband and Hub 3. by eddie778 • Just joined. . The clerk will print the return label and process your return. Virgin Media want their box back - i dont have it. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Turn on and get connected. If you're leaving Virgin Media, it will send you a postal. In your Stream kit you’ll find everything you need to get the Stream box up and running. Phone. It appears that returning kit is. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. There was no label in the box but searches revealed that I could recycle via. They were not required to return it but were asked to recycle it correctly. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. That would be. I am putting a complaint in with ofcom along with all the evidence I have. 2 Kudos. Tivo. 2% on a yearly basis, driven by fixed and mobile service price rises. They said it should be 30 days to return so basically I hav. The advantage of this would be less disruption to the property. My Virgin Media. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. They have just told me to take it to a recycling centre. I am going to send you a private message. Account - Mobile. Networking and WiFi. Stream from Virgin Media. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. they can only follow a scripts. Hello. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. I second this . Step by step guide to installing your Virgin Media broadband and Hub 3. You can contact us to discuss your O2 mobile products and services. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. An Ethernet cable – The. The contract was for 12 months and at the end of the contract I cancelled it. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. The new fibre phone line is designed to work with the same phones as the old copper line. Forum; Apps. couldn't see where best to post this. My Virgin Media app: Requires compatible Android 7. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. couldn't see where best to post this. Tip Set up all of your kit within 12. Posted in QuickStart, set up and connections. You can get in touch with the team on 0800 952 2302. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Over the last year we’ve managed the collection and return of more than 2. . We would like to show you a description here but the site won’t allow us. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. QuickStart, set up and connections. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. Update: Steve the virgin media guy came today and took the router. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Virgin Media Staff Options. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. 2. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Account - Cable. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. . I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. Please can you confirm that the £40 c. Returning Virgin Media equipment. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. thanks. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. Your experience matters. No, you can keep using the same phone you’ve always used. Hi, this is really on behalf of my 85 year old dad. Browse Virgin Media Virgin Media. The impossible task of fitting Virgin Media kit in the returns box . Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. but the box the tv360 and hub4 came in, you use to return the old kit. Fibre to the home - not actually me, btw. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router.